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http://bibliotecadigital.economia.gov.br/handle/123456789/527029| Title: | Priorizando o cliente no desenvolvimento de ferramentas tecnológicas: um estudo de caso do Portal do Cliente |
| Authors: | Araújo, Taís Amanda Jorge de Neves, Eduardo Martins Frankel, Roy David Camara, Carlos Eduardo Nobre da |
| Keywords: | Banco Nacional de Desenvolvimento Econômico e Social (Brasil) Brazilian Development Bank Sistema BNDES BNDES System Programa BNDES de Apoio Emergencial ao Combate da Pandemia do Coronavírus BNDES Crédito Pequenas Empresas BNDES Finem Tecnologia digital Digital technology Tecnologia da informação - Brasil Information technology - Brazil Instituições financeiras governamentais Government financial institutions Inovações tecnológicas - Brasil Technological innovations - Brazil Estudo de casos Case studies FINAME Programa BNDES Crédito Cadeias Produtivas Portais da Web - Brasil Web portals |
| Issue Date: | Dec-2020 |
| Publisher: | Banco Nacional de Desenvolvimento Econômico e Social |
| Abstract: | This article aims to present a case study of the developing and usage of a technological tool – the Client Portal – and some impacts in the Brazilian Development Bank (BNDES). In order to do so, some transversal issues related to the process of digital transformation that permeates our society are presented, bringing this discussion to the banking sector, especially in the public sector. Then, some tools and systems used by BNDES are explained, followed by the presentation of the Client Portal, a central tool for the process of direct loans granting in 2020. This tool is presented in a historical, technical and functional approach, in order to share this experience with the specialized public and to enable its replication to other public and private institutions that aim to improve their clients’ experience. |
| URI: | http://bibliotecadigital.economia.gov.br/handle/123456789/527029 |
| Other Identifiers: | ARAUJO, Taís Amanda Jorge de [et al.]. Priorizando o cliente no desenvolvimento de ferramentas tecnológicas: um estudo de caso do Portal do Cliente = Prioritizing the client when developing technological tools: a case study of the Client Portal. Revista do BNDES, Rio de Janeiro, v. 27, n. 54, p. [166]-171, dez. 2020. http://web.bndes.gov.br/bib/jspui/handle/1408/20561 |
| Appears in Collections: | Produção BNDES - Artigos |
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